Frequently Asked Questions

Everything you need to know about your skin-loving journey with COSRX.

Are COSRX products cruelty-free?

Yes, COSRX is a 100% cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.

How long does international shipping take?

Standard international shipping typically takes 7 to 14 business days. Please note that delivery times may vary depending on your local customs processing and courier efficiency.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. If you received a damaged or incorrect item, please contact our support team within 7 days of delivery.

How can I check the authenticity of my COSRX product?

All official COSRX products feature a unique QR code or authenticity seal on the packaging. You can scan this code using our official verification app to ensure your product is genuine.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Where can I find the expiration date on my product?

The expiration date is printed on the bottom of the bottle or the crimp of the tube. It is usually formatted as YYYY.MM.DD followed by '까지' (until) or 'EXP'.